A homeowner thinking about solar rarely contacts just one company. They fill in a few forms, send a couple of emails and wait to see who comes back first. That makes reply speed one of the biggest factors in winning the job.
The short answer: as fast as possible
The first installer to give a clear, helpful reply often sets the tone for the whole sale. A reply that arrives the next day can land after the customer has already booked a survey with someone else.
Why installers struggle to reply quickly
- Most enquiries arrive while the team is on roofs or driving between jobs.
- Evening and weekend enquiries wait until Monday.
- Office staff are busy with NC6s, invoices and scheduling.
What a good first reply includes
- A thank-you and confirmation of what they asked about.
- A short answer to their main question, often the SEAI grant.
- A simple next step, such as booking a survey slot.
Then follow up
Many sales are won on the second or third contact. Automatic follow-ups make sure no quote is forgotten.
Reply in seconds, every time
WattScribe answers every new enquiry in seconds, day or night, in your company voice, books surveys straight into your diary and follows up on quotes automatically.
